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Adjustor / Adjuster – a person who specializing in estimating hail damage.
Auto Hail Damage – Any damage that is caused by storms which drop hail stones
Catastrophe – A large-scale disaster or horrific event.
Catastrophic Event / Catastrophe Storm – A storm causing large-scale damage.
Catastrophe Team / Cat Team –
Claim – A demand for payment (or sum of money) in accordance with an insurance policy.
Claimant – The person that is covered by the insurance policy.
Comprehensive Policy / Comprehensive Coverage – Covers damage to your vehicle caused by situations other than a collision
Conventional Repair / Conventional Dent Repair – The process that body shops use to fill dents.
Deductible – The amount or portion that a claimant is responsible for paying when dealing with insurance repairs.
DRP – Direct Repair Program
Estimate / Quote – When the dents are counted up and priced and the R & I and other expenses are added up, this paper is called an estimate.
Estimator – The person who evaluates the damage and writes the estimate. (Also known as an adjuster)
Hail Repair – The process of repairing or replacing any materials damaged by a hail storm.
Hail Storm – A storm either carrying or dropping hail.
Invoice – The receipt for a completed repair.
Paintless Dent Repair / Paintless Dent Removal / PDR – The act of reshaping a dented area without the need for conventional repairs.
R & R / Remove & Replace – This is the actual process of removing a damaged part and replacing it with an undamaged one.
Supplement – The dollar amount requested above the originally estimated amount.